Refund & Cancellation
Returns & Exchange:
Flamapp adheres to the highest quality standards and takes great care in deliveries. In the rare instance you are not happy with your purchase, please note below the exchange policy.
EXCHANGE PROCESS
If your purchase meets the exchange criteria above, please contact our customer care
team within 7 days of delivery via any of the following channels:
- Email at contact@flamapp.com
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For Damage/quality issues, please provide order number, date of
transaction, delivery address and image of the defective item along with the
packaging it was received in
Our customer care team will investigate and revert within 2 working days. Upon receipt
of communication from our customer care team, please follow the below steps:
In case of quality issue/defect:
- Please pack the product in its original packaging along with the invoice,
labels, tags, authenticity cards, bags, boxes, hangers and/or any other
inclusions sold as a part of the purchase.
-
We will organize a reverse pick up from the address stated in your invoice
-
Upon receipt of the product at our warehouse, it will be subject to quality
inspection and if it passes the inspection, a fresh piece will be dispatched to
reach you within standard shipping timelines.
-
In the rare occurrence that a replacement piece is not available, a Credit
note will be issued for the full amount for the damaged product.
-
Our credit notes can be used on our website and in stores.
To start a return, you can contact us at contact@flamapp.com. If your return is accepted, we’ll
send you a return shipping label, as well as instructions on how and where to send your
package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at contact@flamapp.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective,
damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the
return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the
refund was approved or not. If approved, you’ll be automatically refunded on your original
payment method. Please remember it can take some time for your bank or credit card company
to process and post the refund too. We will notify you once we’ve received and inspected your
return, and let you know if the refund was approved or not. If approved, you’ll be automatically
refunded on your original payment method. Refund can take upto 5-7 days to reflect in your
payment method.
GENERAL TERMS & CONDITIONS
-
Orders once confirmed, cannot be cancelled/amended.
- Products purchased during sale period / discounts are not eligible for return or
exchange.
- Products purchased prior to sale cannot be exchanged during sale period.
- Products bought online cannot be exchanged or returned in stores and vice versa.
- No refunds are entertained if the customer has provided wrong or incomplete
shipping address.
- No refunds are entertained if there are 3 failed delivery attempts by our shipping
agency and/or if the package is refused by the recipient.
- No refunds are entertained for international shipments if the recipient refuses to
pay the Duty as mandated by the respective country of shipment and does not
collect the order from the Shipping agency.
- Please ensure that the delivery received is in good condition and has not been
tampered with, before you sign off acceptance.
- In case of a damaged package, please retain the original packaging (along with
price tags, invoices, labels etc.) until our team reviews it. Additionally, please
ensure to write “Received Damaged “on the delivery receipt when accepting and
signing off with the courier partner.
- Final decision in any scenario is in the hands of the organization.